{"id":96,"date":"2026-06-13T11:40:51","date_gmt":"2026-06-13T11:40:51","guid":{"rendered":"http:\/\/localhost\/commerce\/?page_id=96"},"modified":"2026-06-21T15:57:11","modified_gmt":"2026-06-21T08:57:11","slug":"kebijakan-retur-refund-kebijakan-pengiriman-syarat-dan-ketentuan","status":"publish","type":"page","link":"https:\/\/spoorthub.my.id\/index.php\/kebijakan-retur-refund-kebijakan-pengiriman-syarat-dan-ketentuan\/","title":{"rendered":"Kebijakan Retur &amp; Refund, Kebijakan Pengiriman, Syarat dan Ketentuan"},"content":{"rendered":"<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Bebas+Neue&#038;family=Inter:wght@400;500;600;700&#038;display=swap\" rel=\"stylesheet\">\n<link rel=\"stylesheet\" href=\"https:\/\/cdn.jsdelivr.net\/npm\/@tabler\/icons-webfont@3.9.0\/dist\/tabler-icons.min.css\">\n<div class=\"shp-wrap\">\n<div class=\"shp-header\">\n<div class=\"shp-eyebrow\"><span class=\"shp-dot\"><\/span> SportHub Official<\/div>\n<h2 class=\"shp-title\">Kebijakan <span>&amp;<\/span> Layanan<\/h2>\n<p class=\"shp-subtitle\">Komitmen kami untuk pengalaman berbelanja yang aman, nyaman, dan terpercaya.<\/p>\n<\/p><\/div>\n<div class=\"shp-tabs\" role=\"tablist\">\n        <button class=\"shp-tab active\" data-shptab=\"shp-retur\" type=\"button\"><br \/>\n            <i class=\"ti ti-refresh\" aria-hidden=\"true\"><\/i> Retur &amp; Refund<br \/>\n        <\/button><br \/>\n        <button class=\"shp-tab\" data-shptab=\"shp-kirim\" type=\"button\"><br \/>\n            <i class=\"ti ti-truck\" aria-hidden=\"true\"><\/i> Pengiriman<br \/>\n        <\/button><br \/>\n        <button class=\"shp-tab\" data-shptab=\"shp-syarat\" type=\"button\"><br \/>\n            <i class=\"ti ti-file-text\" aria-hidden=\"true\"><\/i> Syarat &amp; Ketentuan<br \/>\n        <\/button>\n    <\/div>\n<p>    <!-- PANEL: Retur & Refund --><\/p>\n<div class=\"shp-panel active\" id=\"shp-retur\">\n<div class=\"shp-card\" data-shpcard>\n            <button class=\"shp-card-trigger\" type=\"button\"><\/p>\n<div class=\"shp-card-left\">\n<div class=\"shp-ico shp-ico-blue\"><i class=\"ti ti-alert-circle\" aria-hidden=\"true\"><\/i><\/div>\n<p>                    <span class=\"shp-card-title\">Syarat Pengembalian Barang (Retur)<\/span>\n                <\/div>\n<p>                <i class=\"ti ti-chevron-down shp-chevron\" aria-hidden=\"true\"><\/i><br \/>\n            <\/button><\/p>\n<div class=\"shp-card-body\">\n<div class=\"shp-card-inner\">\n                    Barang dapat ditukar atau dikembalikan apabila memenuhi kriteria berikut:<\/p>\n<ul>\n<li>Produk cacat produksi, rusak saat pengiriman, atau tidak sesuai pesanan.<\/li>\n<li>Pengajuan dilakukan maksimal <strong>7 hari<\/strong> sejak barang diterima berdasarkan resi kurir.<\/li>\n<li>Produk baru, belum dipakai\/dicuci, tag label masih utuh, dus\/kemasan original lengkap.<\/li>\n<li><strong>Wajib menyertakan video unboxing<\/strong> tanpa jeda saat membuka paket pertama kali.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"shp-card\" data-shpcard>\n            <button class=\"shp-card-trigger\" type=\"button\"><\/p>\n<div class=\"shp-card-left\">\n<div class=\"shp-ico shp-ico-green\"><i class=\"ti ti-currency-dollar\" aria-hidden=\"true\"><\/i><\/div>\n<p>                    <span class=\"shp-card-title\">Kebijakan Pengembalian Dana (Refund)<\/span>\n                <\/div>\n<p>                <i class=\"ti ti-chevron-down shp-chevron\" aria-hidden=\"true\"><\/i><br \/>\n            <\/button><\/p>\n<div class=\"shp-card-body\">\n<div class=\"shp-card-inner\">\n                    Proses refund diatur dengan ketentuan berikut:<\/p>\n<ul>\n<li>Refund disetujui jika produk pengganti kosong atau terjadi kesalahan fatal sistem pembayaran dari pihak SportHub.<\/li>\n<li>Dana dikembalikan penuh setelah produk retur sampai di gudang dan lolos pemeriksaan Quality Control.<\/li>\n<li>Proses transfer memakan waktu <strong>3\u20137 hari kerja<\/strong> ke rekening bank atau saldo e-wallet asal.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"shp-card\" data-shpcard>\n            <button class=\"shp-card-trigger\" type=\"button\"><\/p>\n<div class=\"shp-card-left\">\n<div class=\"shp-ico shp-ico-amber\"><i class=\"ti ti-truck-return\" aria-hidden=\"true\"><\/i><\/div>\n<p>                    <span class=\"shp-card-title\">Biaya Ongkos Kirim Retur<\/span>\n                <\/div>\n<p>                <i class=\"ti ti-chevron-down shp-chevron\" aria-hidden=\"true\"><\/i><br \/>\n            <\/button><\/p>\n<div class=\"shp-card-body\">\n<div class=\"shp-card-inner\">\n<p>Jika kesalahan dari pihak <strong>SportHub<\/strong> (salah kirim ukuran\/warna\/produk rusak), seluruh biaya ongkos kirim bolak-balik ditanggung kami.<\/p>\n<p style=\"margin-top:10px;\">Jika retur atas keinginan pembeli (misal: tukar ukuran karena berubah pikiran), seluruh biaya ongkos kirim ditanggung pembeli.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <!-- PANEL: Pengiriman --><\/p>\n<div class=\"shp-panel\" id=\"shp-kirim\">\n<div class=\"shp-card\" data-shpcard>\n            <button class=\"shp-card-trigger\" type=\"button\"><\/p>\n<div class=\"shp-card-left\">\n<div class=\"shp-ico shp-ico-blue\"><i class=\"ti ti-calendar-time\" aria-hidden=\"true\"><\/i><\/div>\n<p>                    <span class=\"shp-card-title\">Waktu Proses &amp; Jadwal Pengiriman<\/span>\n                <\/div>\n<p>                <i class=\"ti ti-chevron-down shp-chevron\" aria-hidden=\"true\"><\/i><br \/>\n            <\/button><\/p>\n<div class=\"shp-card-body\">\n<div class=\"shp-card-inner\">\n<ul>\n<li>Pesanan masuk <strong>Senin\u2013Sabtu sebelum pukul 15.00 WIB<\/strong> diproses dan dikirim hari yang sama.<\/li>\n<li>Pesanan setelah pukul 15.00 WIB atau Minggu\/Libur Nasional dikirim hari kerja berikutnya.<\/li>\n<li>Pembaruan nomor resi memerlukan waktu maksimal 1\u00d724 jam sejak paket diserahkan ke kurir.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"shp-card\" data-shpcard>\n            <button class=\"shp-card-trigger\" type=\"button\"><\/p>\n<div class=\"shp-card-left\">\n<div class=\"shp-ico shp-ico-amber\"><i class=\"ti ti-map-pin\" aria-hidden=\"true\"><\/i><\/div>\n<p>                    <span class=\"shp-card-title\">Estimasi Durasi Pengiriman<\/span>\n                <\/div>\n<p>                <i class=\"ti ti-chevron-down shp-chevron\" aria-hidden=\"true\"><\/i><br \/>\n            <\/button><\/p>\n<div class=\"shp-card-body\">\n<div class=\"shp-card-inner\">\n                    Waktu pengiriman bergantung pada wilayah tujuan:<\/p>\n<ul>\n<li><strong>Jabodetabek:<\/strong> 1\u20133 Hari Kerja<\/li>\n<li><strong>Pulau Jawa &amp; Bali:<\/strong> 2\u20135 Hari Kerja<\/li>\n<li><strong>Luar Pulau Jawa:<\/strong> 3\u201310 Hari Kerja<\/li>\n<\/ul>\n<p class=\"shp-note\">* Keterlambatan akibat cuaca, bencana alam, atau overload ekspedisi berada di luar kendali SportHub.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<p>    <!-- PANEL: Syarat & Ketentuan --><\/p>\n<div class=\"shp-panel\" id=\"shp-syarat\">\n<div class=\"shp-card\" data-shpcard>\n            <button class=\"shp-card-trigger\" type=\"button\"><\/p>\n<div class=\"shp-card-left\">\n<div class=\"shp-ico shp-ico-blue\"><i class=\"ti ti-user-check\" aria-hidden=\"true\"><\/i><\/div>\n<p>                    <span class=\"shp-card-title\">Ketentuan Pengguna Akun<\/span>\n                <\/div>\n<p>                <i class=\"ti ti-chevron-down shp-chevron\" aria-hidden=\"true\"><\/i><br \/>\n            <\/button><\/p>\n<div class=\"shp-card-body\">\n<div class=\"shp-card-inner\">\n<ol>\n<li>Dengan berbelanja di SportHub, Anda menyatakan telah berusia minimal 17 tahun atau di bawah pengawasan orang tua.<\/li>\n<li>Anda bertanggung jawab penuh menjaga kerahasiaan akun dan kata sandi Anda.<\/li>\n<li>SportHub berhak menangguhkan akun jika ditemukan manipulasi data, kecurangan transaksi, atau penyalahgunaan kupon promo.<\/li>\n<\/ol><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"shp-card\" data-shpcard>\n            <button class=\"shp-card-trigger\" type=\"button\"><\/p>\n<div class=\"shp-card-left\">\n<div class=\"shp-ico shp-ico-green\"><i class=\"ti ti-credit-card-check\" aria-hidden=\"true\"><\/i><\/div>\n<p>                    <span class=\"shp-card-title\">Harga dan Pembayaran<\/span>\n                <\/div>\n<p>                <i class=\"ti ti-chevron-down shp-chevron\" aria-hidden=\"true\"><\/i><br \/>\n            <\/button><\/p>\n<div class=\"shp-card-body\">\n<div class=\"shp-card-inner\">\n<ul>\n<li>Semua harga yang tertera adalah resmi dalam mata uang Rupiah (IDR).<\/li>\n<li>Pembayaran wajib diselesaikan penuh dalam batas waktu checkout (maksimal 1\u00d724 jam untuk VA\/Transfer).<\/li>\n<li>SportHub tidak bertanggung jawab atas kesalahan transfer ke rekening di luar rekening resmi perusahaan kami.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"shp-card\" data-shpcard>\n            <button class=\"shp-card-trigger\" type=\"button\"><\/p>\n<div class=\"shp-card-left\">\n<div class=\"shp-ico shp-ico-amber\"><i class=\"ti ti-scale\" aria-hidden=\"true\"><\/i><\/div>\n<p>                    <span class=\"shp-card-title\">Hukum yang Berlaku<\/span>\n                <\/div>\n<p>                <i class=\"ti ti-chevron-down shp-chevron\" aria-hidden=\"true\"><\/i><br \/>\n            <\/button><\/p>\n<div class=\"shp-card-body\">\n<div class=\"shp-card-inner\">\n<p>Syarat dan Ketentuan ini diatur sesuai hukum yang berlaku di Republik Indonesia. 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Retur &amp; Refund Pengiriman Syarat &amp; Ketentuan Syarat Pengembalian Barang (Retur) Barang dapat ditukar atau dikembalikan apabila memenuhi kriteria berikut: Produk cacat produksi, rusak saat pengiriman, atau tidak sesuai pesanan. Pengajuan dilakukan maksimal 7 hari sejak barang diterima berdasarkan resi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_angie_page":false,"_joinchat":[],"footnotes":""},"class_list":["post-96","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/spoorthub.my.id\/index.php\/wp-json\/wp\/v2\/pages\/96","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/spoorthub.my.id\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/spoorthub.my.id\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/spoorthub.my.id\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/spoorthub.my.id\/index.php\/wp-json\/wp\/v2\/comments?post=96"}],"version-history":[{"count":3,"href":"https:\/\/spoorthub.my.id\/index.php\/wp-json\/wp\/v2\/pages\/96\/revisions"}],"predecessor-version":[{"id":154,"href":"https:\/\/spoorthub.my.id\/index.php\/wp-json\/wp\/v2\/pages\/96\/revisions\/154"}],"wp:attachment":[{"href":"https:\/\/spoorthub.my.id\/index.php\/wp-json\/wp\/v2\/media?parent=96"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}